Return Policy
Return policy:
You may return most new, unopened items sold by Goggles and Glasses within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after purchase.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.
The following items are NON-REFUNDABLE/NON-RETURNABLE
- Clearance items.
- Revision Eyewear
- Wiley-x Eyewear
- Photocromic/Photochromatic eyewear
- Yellow Polarized Eyewear
To return an item, please go to our returns page located here http://www.gogglesandglasses.com/Returns.html fill out the form with your name, e-mail address, order number, and the reason for the return. We will give you a Return Authorization Number. Failure to obtain the RA number before returning your items will cause additional cost and delay.
For any questions please feel free to contact our customer service department via email. We do not accept orders over the phone.
Email: web@gogglesandglasses.com
Phone: 901-405-4143
Privacy Policy
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information or providing services relating to your order.
Security
This Web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
For faster page loading our sites uses HTTPS//: for non transactional pages, once you are transfered to the checkout process secure.systemsecure.com VeriSign SSL is used to secure all data transmitted. Mezine.com Inc is the provider of our shopping cart.
Do you ship to APO/FPO's?
Yes, we do.
What forms of payment do you accept?
We currently accept: Paypal, Visa, Master Card, American Express, Money Orders, Pink Money Orders for international orders, Personal Check (please allow 10 business days to clear), and the always popular CASH!!!
Are my reading glasses eligible for reimbursement with my Flex Spending Account?
Reading Glasses are eligible for reimbursement under your Flex Spending Account. We will enclose an invoice to give to your account trustee.
Can I cancel my order?
Only if it has not shipped yet. Please call or e-mail us for a cancellation.
Is there sales tax?
All Arkansas orders are subject to sales tax.
What are the Internet Customer Service hours?
Customer Service via phone is available from 8 a.m. - 4 p.m. Monday thru Friday except postal holidays.
Which carriers do you use?
Single orders ship via USPS first class mail with delivery confirmation. Larger orders ship by USPS priority mail with delivery confirmation.
How long with it take to get my glasses?
Generally 2-7 business days in the U.S. We ship within 24 hours of receiving your order, unless it is a weekend or postal holiday.
I want to buy your sunglasses, but I don't have a credit card. What do I do?
We have a printable order form. Proceed thru checkout, print the form and mail it in with your payment.
What does "polarized" mean?
This is what you would see without polarized glasses.
This is what you would see with polarized glasses. Light reflected from surfaces like a flat road or smooth water is generally horizontally polarized. This horizontally polarized light is blocked by the vertically oriented polarizers in the lenses.
The result: a reduction in annoying and sometimes dangerous glare.
There is some debate on the effects of polarized lenses on snow-covered surfaces. Some experts say they can reduce the intense glare that is caused by sunlight reflecting off snow. Others purport that the lenses are not satisfactory for sports such as downhill skiing because they may not provide the contrast the eye needs to distinguish ice patches or moguls.
In addition, polarized lenses may also react adversely with liquid crystal displays (LCDs) found on the dashboards of some cars or in other places such as the digital screens on automatic teller (bank) machines. The problem with LCDs is that when viewed through polarized lenses from a certain angle, they can be invisible.
However, for most other sports and activities, polarized sunglasses can offer great advantages. And today, many types of polarized lenses are available on the market.
UV400 is the American Standard for sunglass protection. UV400 will protect your eyes from both types of UV light that can affect the naked eye; UVB rays which cause sunburns and in conjunction with wind and snow can cause snow blindness; and UVA rays which are absorbed thru the lens of the naked eye. The protection of the lens is not dependent on the darkness of the lens, but rather the FILTERS, which are what shields your eyes from the UV light.
